Terms of Service
Last Updated: July 2026
Welcome to Craft IRL Studio ("Craft IRL", "we", "our", or "us"). By accessing or using craftirl.com, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Craft IRL
Craft IRL Studio is a Canadian small business specializing in original, in-house designed 3D printed products, gaming-inspired décor, personalized gifts, and home accessories.
All products are designed, manufactured, and assembled by our team unless otherwise stated.
2. Orders
When placing an order, you agree that:
- The information you provide is accurate and complete.
- You are authorized to use the selected payment method.
- Personalized information (names, colors, custom text, etc.) has been carefully reviewed before submitting your order.
Once production begins, personalized orders cannot be changed.
3. Personalized Products
Many of our products are custom-made specifically for you.
Please double-check:
- Spelling
- Capitalization
- Colors
- Personalization details
We create your order exactly as submitted.
Craft IRL is not responsible for customer-submitted spelling or personalization errors.
4. Pricing
All prices are listed in the currency shown at checkout.
Prices may change at any time without notice.
Applicable taxes and shipping charges will be calculated during checkout.
5. Shipping
Processing and shipping times are outlined in our Shipping Policy.
Delivery estimates are not guaranteed and may vary due to:
- Weather
- Customs processing
- Postal delays
- Carrier issues
Once an order has been shipped, delivery is the responsibility of the shipping carrier.
6. Returns & Refunds
Please refer to our Returns & Refund Policy for complete information.
Personalized products are generally non-returnable unless:
- The item arrives damaged
- The wrong item was sent
- There is a manufacturing defect
7. Product Appearance
Because our products are handmade and individually produced, slight variations may occur, including:
- Layer lines from the 3D printing process
- Minor color variations
- Small cosmetic differences
These are normal characteristics of handmade products and are not considered defects.
Product photos are intended to represent the item as accurately as possible, but colors may vary depending on your screen or device settings.
8. Intellectual Property
All designs, product photos, graphics, logos, descriptions, and content on this website are the property of Craft IRL Studio unless otherwise noted.
You may not:
- Copy our designs
- Reproduce our product photos
- Resell our digital content
- Use our branding without written permission
Unauthorized commercial use is prohibited.
9. User Conduct
You agree not to:
- Use our website for unlawful purposes
- Attempt to interfere with website security
- Upload malicious software
- Violate any applicable laws while using our website
We reserve the right to refuse service or cancel orders that violate these terms.
10. Limitation of Liability
To the maximum extent permitted by law, Craft IRL Studio shall not be liable for:
- Indirect damages
- Consequential damages
- Lost profits
- Delays caused by shipping carriers
- Customs delays
- Events beyond our reasonable control
Our total liability shall not exceed the purchase price of the product involved.
11. Third-Party Services
Our website uses trusted third-party services including:
- Shopify
- Payment processors
- Shipping providers
- Analytics services
Your use of these services may also be subject to their respective terms and privacy policies.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Changes to These Terms
We may update these Terms of Service from time to time.
Changes become effective immediately upon being posted to this page.
Your continued use of the website constitutes acceptance of the updated terms.
14. Governing Law
These Terms of Service are governed by the laws of the Province of Alberta and the applicable laws of Canada.
Any disputes arising from these Terms shall be subject to the courts of Alberta, Canada.
15. Contact Us
If you have any questions about these Terms of Service, please contact us:
Craft IRL Studio